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To create a new scientific and modern community living space
Adhering to the service vision of "Good life Rongwan" and centering on the service concept of "life cycle and service chain", Rongwan is committed to creating "warm community culture" and creating a new technological and modern community living space for owners.
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To create a new scientific and modern community living space
Adhering to the service vision of "Good life Rongwan" and centering on the service concept of "life cycle and service chain", Rongwan is committed to creating "warm community culture" and creating a new technological and modern community living space for owners.
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To create a new scientific and modern community living space
Adhering to the service vision of "Good life Rongwan" and centering on the service concept of "life cycle and service chain", Rongwan is committed to creating "warm community culture" and creating a new technological and modern community living space for owners.
Life operator Life operator
Community operation
Asset operation
Product delivery services
Home services
Catering services
Community health keeping
To create a new scientific and modern community living space
Adhering to the service vision of "Good life Rongwan" and centering on the service concept of "life cycle and service chain", Rongwan is committed to creating "warm community culture" and creating a new technological and modern community living space for owners.
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To create a new scientific and modern community living space
Adhering to the service vision of "Good life Rongwan" and centering on the service concept of "life cycle and service chain", Rongwan is committed to creating "warm community culture" and creating a new technological and modern community living space for owners.
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To create a new scientific and modern community living space
Adhering to the service vision of "Good life Rongwan" and centering on the service concept of "life cycle and service chain", Rongwan is committed to creating "warm community culture" and creating a new technological and modern community living space for owners.
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Community operation
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Home > Life operator > Home services
Home services
Community operation
Asset operation
Product delivery services
Home services
Catering services
Community health keeping
Home services
Service requirements Service standards Operating points
Arrive on time Daily repair: 10 minutes to receive orders, 30 minutes to arrive
Emergency work orders: 3 minutes to receive orders, 10 minutes to arrive		 1. Keep communication equipment unblocked to ensure timely receipt of orders;
2. Make sure that the information is received accurately and go immediately. If the work order is being repaired, you should first contact the owner by phone to explain the situation, and ask the owner to wait for a while, and immediately go after the completion of the work;
3. Check whether the necessary common tools are fully carried against the work order;
4. Understand and master the basic handling methods of common problems;
5. After the completion of the work order and the owner's confirmation, confirm the completion of the rice at home in time;
6. Guide the owner to evaluate the work order. If the owner is perfunctory and does not cooperate, timely contact the building housekeeper to communicate with the owner, and ensure that the work order is evaluated within 24 hours
7. Strictly execute“1234”Operation flow;
One free: complete within 10 minutes, free of labor costs;
Two Cleaning: clean the work site and fill in the maintenance documents neatly;
Three: to be on time and comply with BI code of conduct, to ensure timely completion of maintenance without delay, to actively ask if there are other maintenance needs;
Four belt: with tools, with floor mat, with cloth, with shoe cover.
A successful maintenance Repair information received and transmitted accurately
Tools and accessories are well stocked
Professional skill standards
Guide the owner to praise the work order

In-house maintenance - arrival
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1. Determine the maintenance content and enter the room after obtaining the consent of the owner;

2. Put on the shoe cover before entering the room. Put on the first shoe cover and step into the room, and wear the other shoe cover to avoid secondary pollution. If owner home is woodiness floor board, should wear a cloth shoe to cover first, wear one-time shoe cover again;

3. Keep your voice steady and steady during the conversation.

Preparation for entering
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1. Determine the maintenance content and enter the room after obtaining the consent of the owner;

2. Put on the shoe cover before entering the room. Put on the first shoe cover and step into the room, and wear the other shoe cover to avoid secondary pollution. If owner home is woodiness floor board, should wear a cloth shoe to cover first, wear one-time shoe cover again;

3. Keep your voice steady and steady during the conversation.

Standard maintenance procedure
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1.Strictly carry out“1234”Service process;

2.Ask the owner if any major changes have been made to key equipment or facilities during the renovation period

3.Strict maintenance process, only stay in the maintenance area, prohibit to walk around, looking around;

4.When talking with the owner during the maintenance, you can reply politely, and you are not allowed to disclose the company's secrets or inquire the owner's privacy.

5.After maintenance, people walk clean, will maintenance garbage clean up.

Client confirmation
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1.Ask if the owner has any other needs;

2.Fill in the assigned work order neatly and completely.

3.Hands to the owner to sign for confirmation

In-house maintenance - Completion
/

1.Strictly carry out“1234”Service process;

2.Ask the owner if any major changes have been made to key equipment or facilities during the renovation period

3.Strict maintenance process, only stay in the maintenance area, prohibit to walk around, looking around;

4.When talking with the owner during the maintenance, you can reply politely, and you are not allowed to disclose the company's secrets or inquire the owner's privacy.

5.After maintenance, people walk clean, will maintenance garbage clean up.

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